Terms and Conditions - Bookings Pilot

1. Acceptance of Terms

By accessing and using Bookings Pilot, you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to these terms, please do not use our service.

2. Service Description

Bookings Pilot provides a comprehensive business management platform that includes:

Booking and appointment management
Expense tracking and financial reporting
Team member management and collaboration
Analytics and business insights
Multi-business support

3. User Accounts

To use Bookings Pilot, you must create an account. You agree to:

Provide accurate, current, and complete information during registration
Maintain the security of your password and account
Notify us immediately of any unauthorized access or security breaches
Accept responsibility for all activities under your account
Not share your account credentials with others

4. Subscription and Billing

Bookings Pilot offers a single subscription plan with all features included:

Professional Plan: All features including unlimited bookings, PDF exports, custom branding, team collaboration, and priority support

Subscriptions are billed monthly or annually as selected. You may cancel your subscription at any time, with access continuing until the end of your billing period. Refunds are not provided for partial months.

5. Acceptable Use Policy

You agree not to:

Use the service for any illegal purposes or activities
Attempt to gain unauthorized access to our systems or networks
Upload malicious code, viruses, or harmful content
Interfere with or disrupt the service or servers
Violate any applicable laws or regulations
Impersonate others or provide false information
Scrape, mine, or harvest data from the platform

6. Data Security and Storage

Your business data is our top priority. We implement comprehensive security measures to protect your information:

Enterprise-Grade Encryption

All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption. Your sensitive business information is protected with the same security standards used by major financial institutions.

Supabase Infrastructure

We use Supabase, a trusted and proven PostgreSQL-based database platform. Supabase provides:

Automatic daily backups with point-in-time recovery
99.9% uptime SLA with redundant infrastructure
ISO 27001 and SOC 2 Type II compliance
Physical security at tier-4 data centers
Regular security audits and penetration testing

Row-Level Security (RLS)

Every database query is protected by Row-Level Security policies. This means your business data is isolated and can only be accessed by authorized team members. Even in the unlikely event of a security breach, your data remains protected by multiple layers of access control.

Authentication Security

We use Supabase Auth with secure email/password authentication. Passwords are hashed using bcrypt with strong salting. We never store plaintext passwords, and all authentication tokens are securely managed with automatic expiration.

Data Ownership and Privacy

You own your data, period. We will never sell, share, or use your business data for any purpose other than providing you with our service. You can export your data at any time, and if you choose to delete your account, all your data is permanently removed from our systems.

Regular Security Updates

Our platform is continuously monitored and updated to protect against the latest security threats. We perform regular security audits, dependency updates, and vulnerability assessments to ensure your data remains secure.

Bottom Line: Your business data is stored in world-class infrastructure with multiple layers of security. We treat your data with the same care and protection as the largest enterprises, giving you peace of mind to focus on growing your business.

7. Intellectual Property

All content, features, and functionality of Bookings Pilot, including but not limited to text, graphics, logos, and software, are owned by us and are protected by international copyright, trademark, and other intellectual property laws. You retain all rights to your business data and content.

8. Service Availability

While we strive for 99.9% uptime, we do not guarantee uninterrupted access to the service. We may temporarily suspend access for maintenance, updates, or unforeseen circumstances. We will provide advance notice of planned maintenance when possible.

9. Limitation of Liability

To the maximum extent permitted by law, Bookings Pilot shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising from your use of the service.

10. Data Retention and Deletion

We retain your data for as long as your account is active. Upon account deletion, all your business data is permanently removed from our systems within 30 days. You can request data export before deletion.

11. Changes to Terms

We reserve the right to modify these terms at any time. We will notify users of significant changes via email or through the platform. Continued use of the service after changes constitutes acceptance of the modified terms.

12. Termination

We reserve the right to suspend or terminate your account if you violate these terms. You may terminate your account at any time through your account settings. Upon termination, you lose access to the service and your data will be deleted according to our data retention policy.

13. Governing Law

These terms shall be governed by and construed in accordance with applicable international laws. Any disputes shall be resolved through binding arbitration in accordance with commercial arbitration rules.

14. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

Email: support@bookingspilot.com
Website: www.bookingspilot.com

By using Bookings Pilot, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.